Refund Window and Eligibility
Users may request a full, no-reason refund within 60 days of their first payment. Applicants do not need to explain why they are dissatisfied with the service, but must provide enough information to identify the order and confirm payment ownership. The refund window begins when the first payment is completed. Applications submitted after this window are not covered by the full-refund arrangement in this policy.
This commitment gives users an opportunity to evaluate the service when choosing a subscription for the first time. After an application is submitted, 41VPN will review the account, order, payment record, and service usage status. Acceptance of an application does not mean the funds have already been returned; the final result is based on the completed order review.
Creating a 41VPN account requires no email address; a username and password are sufficient. Refund reviews therefore do not require an email address, but applicants must be able to access the relevant account or provide payment records that can verify ownership of the order.
Cases Not Covered
The following cases are outside the scope of the full, no-reason refund available within 60 days of the first payment: the application is submitted after the refund window; the payment was not the account’s first payment; the request concerns a duplicate purchase, a later renewal, or an order added after the first payment; or the payment record cannot be matched to the applicant’s account and order.
When an account is restricted or terminated for violating the Terms of Use, the refund request will be reviewed separately in light of the violation. Refunds may be denied for unlawful activity, reselling an account or subscription access, disrupting normal route operation, or clearly exceeding the data included in the purchased plan through abnormal use. Normal use of network acceleration, international routes, and cross-border access does not automatically remove eligibility simply because the service has been used.
Processing will be paused if payment ownership cannot be confirmed because the user lost their account credentials, provided incorrect refund details, or declined to submit necessary order verification materials. Review may continue after the required information has been provided and verified.
Application Process and Required Information
Refund requests should be submitted through the ticket center in the user panel. Include the account username, relevant order, payment method, and refund request. Stating a reason is optional. If the issue involves connectivity, route selection, or client configuration, you may include those details so troubleshooting guidance can be provided alongside the refund review.
The review may require payment receipts, transaction records, or screenshots of the order page to confirm the relationship between the payer and the order. Keep only the information needed for order verification and do not attach personal data unrelated to the request. If the request involves multiple payments, identify the specific order to be reviewed so later orders are not confused with the first payment.
After submitting the request, check replies and provide additional materials in the same ticket. Creating multiple tickets with identical content will not change the review order and may scatter the order information. Once the review is complete, the ticket will explain whether the request meets the policy and outline the next refund route.
Refund Routes and Settlement Details
Payments made through Alipay or WeChat will generally be refunded through the original payment route. The actual settlement time depends on the processing progress of the relevant payment channel, and 41VPN cannot promise a fixed arrival time on its behalf. If the original route cannot receive the refund because of its status or other channel conditions, the ticket will be used to confirm an available alternative.
USDT transactions follow a different process from Alipay and WeChat and cannot use the same return procedure as fiat payment channels. Applicants must provide the original transaction record in the ticket and confirm the receiving details required for the refund based on the review response. Blockchain transactions cannot be reversed after submission, so users should carefully verify the receiving details before confirmation. Users are responsible for transfers resulting from incorrect information they provide.
After a refund is approved, the related order status will be updated, and the subscription service or data entitlement associated with the order will no longer be available. Complete any necessary account arrangements before applying, and avoid continuing to use the relevant order benefits during the review so the order status can be verified accurately.
Policy Scope and Dispute Handling
This policy describes the refund rules for 41VPN subscription services only and does not limit any other rights users may have under applicable law. If the payment channel rules, order status, and this policy require further clarification, the order record, payment record, and review conclusion in the ticket will serve as the basis for handling.
If you have questions about a refund result, add order evidence to the original ticket and request a review. The review will focus on the first payment date, payment ownership, order type, account usage status, and any violation of the Terms of Use. 41VPN does not process refund requests through phone, postal address, or other external contact methods not listed in this policy.