For account, subscription, client, international route, or refund questions, submit a support ticket. The more complete the issue description, the easier it is to route your request to the right team.
support ticket
Use tickets for account status, plan activation, traffic displays, client imports, connection troubleshooting, payment records, and refund requests. After submitting, you can add information and track progress in the user panel. Tickets are handled in order according to their content and complexity; no fixed response time is promised.
The current fact sheet does not provide a public email address, so no email contact option or response time is listed here. To send details about an issue, use a support ticket first; written records, symptoms, and relevant order information can remain together in one ticket.
telegram
The current fact sheet does not provide a public Telegram contact, so no account or group is listed here and no response time is set for this channel. Do not rely on search results to identify accounts with the same name; enter the user panel on this site and use the ticket center for account and subscription issues.
First identify which part of the process is affected, then describe the conditions under which it occurs. For sensitive information such as passwords, describe the symptoms only and never paste passwords into the ticket.
account
Include your username, any page messages, and the steps you are taking. 41VPN registration does not require an email address; a username and password are enough to register. When checking an account, provide your username and order details that can help verify the issue—never submit your password.
subscription
Include the selected plan, activation status, and what the page shows. Traffic on monthly subscriptions resets each month from the activation date; when upgrading mid-cycle, the price difference is prorated over the remaining days. Traffic packages remain available until used and never expire. If the display does not match your selection, include relevant information from the order page.
connection
State your platform, target service, selected region, and the exact symptoms, and note whether the issue occurs only on a particular international route. 41VPN supports Windows, macOS, iOS, Android, and Linux, with international coverage across its available network.
billing
For payment questions, specify Alipay, WeChat Pay, or USDT and provide the order details visible in the user panel. Refund requests can be submitted through a support ticket; 41VPN offers a 60-day no-questions-asked refund. See the refund policy page for the applicable process.
Keep the following information in the same ticket to reduce back-and-forth clarification.